How to Make and Cancel an Appointment

The surgery is open from 8.30am to 6.30pm on weekdays (until 7.30pm on most Mondays), but is closed between 1.00pm and 2.00pm, except for urgent clinical matters.

Our appointment system continues to evolve to meet the demands of our patients. We offer face-to-face and telephone consultations.  Please let our reception team know which you prefer. 

Our online consultation service (e-Consult) is also available to all patients and has proved to be very popular.

Consultations are by appointment and each routine appointment is for 10 minutes. It is possible to deal with two short problems in this time: if you have more than two, or feel you need more time, please book a double appointment.

image of an appointment diary

 

Practice Nurses

Practice nurse appointments are available Monday to Friday.

 

Text Messaging Reminders

You can receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please ensure we have a valid mobile number on file.

If you do not wish us to text you appointment reminders please inform a member of the Reception Team who will switch off the service for you.

 

Telephone Advice

We have a doctor available for advice calls all day Monday to Friday. A receptionist will pass your details to a doctor who will call you back.

 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

Evening and Weekend Appointments

We are here for you, evenings and weekends and we want to make it easier for you to get an appointment at a time that suits you. Evening and weekend appointments are available for our patients, in addition to our normal opening hours – 8.30am to 6.30pm. 

These evening and weekend appointments may take place by phone, video, or face-to-face depending on your clinical need. 

You may be offered an appointment at The Miller Practice, another local GP practice or another local NHS Service.  This is because we are working with other local GP practices to provide these appointments.  Our practice is part of a small group of practices called a Primary Care Network.  This group of practices work together in a number of ways including offering evening and weekend appointments to our patients.

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Hospital Appointments

If you have a query about your hospital appointment please contact the hospital in the first instance and not the surgery.

If you have been referred by one of our team to see a specialist doctor in hospital or community clinic you will hear directly from the hospital or clinic.  

If your appointment was booked via the e-referral system you can book your appointment online or you can phone the NHS e-Referral Service on 0345 608 8888.

Find more information about hospital and clinic appointments

 

Teaching Practice

The Miller Practice is a teaching practice and works closely with University College Hospitals and the Royal Free Hospital medical schools.

Occasionally you may be asked if you mind a medical or nursing student being present during your consultation. You have the right to refuse this and refusal will not affect your treatment in any way. However we would be grateful if you could support us in this very worthwhile part of our work.

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