How to Make and Cancel an Appointment

patients using online services

patient access logo

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



The surgery is open from 08:30 to 18:30 on weekdays (until 19.30 on most Mondays), but is closed between 13.00 and 14.00, except for emergencies.

We are also provide pre-booked appointments on one Saturday each month between 8.00 - 13.00

Consultations are by appointment and each routine appointment is for 10 minutes. It is possible to deal with two short problems in this time: if you have more than two, or feel you need more time, please book a double appointment.

image of an appointment diary


Quick Access Surgery

Patients are encouraged to see the same doctor during a particular illness if possible. if you need to be seen by a doctor before the next bookable appointment we operate a quick access surgery every weekday morning which is bookable on the day from 08:30.  

 You must contact the practice before 10am.

Demand is usually high and appointments are given on a first come first served basis. Arriving after 10am may mean that we are unable to see you. You can come again the next morning or ask the reception staff for advice.



Appointments can be pre-booked for a Saturday morning but the surgery is open only for those with an appointment.


Practice Nurses

Practice nurse appointments are available Monday to Friday.


Text Messaging Reminders

You can receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please ensure we have a valid mobile number on file.

If you do not wish us to text you appointment reminders please inform a member of the Reception Team who will switch off the service for you.


Telephone Advice

We have a doctor available for advice calls all day Monday to Friday. A receptionist will pass your details to a doctor who will call you back.



If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.


Evening and Weekend Appointments

I:HUB is an extended hours GP service run by Islington GPs.

Appointments are available between 18.30 and 20.00 Monday to Friday and from 08:00 - 20:00 at the weekend and on public holidays.

Appointments do not have to be urgent and are available to anyone registered with an Islington GP.

To make an appointment, patients need only call their regular GP practice telephone number between 08.00 and 20.00, 7 days per week.

If the practice is open, the receptionist will be able to book an I:HUB appointment there and then. If not, the call will be answered by I:HUB staff who will be able to help .

Whether it's a routine appointment, a check-up, or an annual review, patients will receive the same level of care at I:HUB as they would at their usual practice. I:HUB’s doctors and nurses have full electronic access to patient records and the patient’s usual GP will get an immediate notification of the consultation.

I:HUB currently operates from three locations spread across the borough:-

  • Andover Medical Centre, 270-282 Hornsey Road, N7 7QZ
  • Ritchie Street Group Practice, 34 Ritchie Street, N1 0DG
  • Islington Central Medical Centre, 28 Laycock Street, N1 1SW



Teaching Practice

The Miller Practice is a teaching practice and works closely with University College Hospitals and the Royal Free Hospital medical schools.

Occasionally you may be asked if you mind a medical or nursing student being present during your consultation. You have the right to refuse this and refusal will not affect your treatment in any way. However we would be grateful if you could support us in this very worthwhile part of our work.