How to Make and Cancel an Appointment

patients using online services

patient access logo

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments

The surgery is open from 8.30am to 6.30pm on weekdays (until 7.30pm on most Mondays), but is closed between 1.00pm and 2.00pm, except for urgent clinical matters.

Our appointment system continues to evolve to meet the demands of our patients. We offer face-to-face and telephone consultations.  Please let our reception team know which you prefer. 

Our online consultation service (e-Consult) is also available to all patients and has proved to be very popular.

Consultations are by appointment and each routine appointment is for 10 minutes. It is possible to deal with two short problems in this time: if you have more than two, or feel you need more time, please book a double appointment.

image of an appointment diary

 

Practice Nurses

Practice nurse appointments are available Monday to Friday.

 

Text Messaging Reminders

You can receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please ensure we have a valid mobile number on file.

If you do not wish us to text you appointment reminders please inform a member of the Reception Team who will switch off the service for you.

 

Telephone Advice

We have a doctor available for advice calls all day Monday to Friday. A receptionist will pass your details to a doctor who will call you back.

 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

Evening and Weekend Appointments

We are here for you, evenings and weekends and we want to make it easier for you to get an appointment at a time that suits you. Evening and weekend appointments are available for our patients, in addition to our normal opening hours – 8.30am to 6.30pm. 

These evening and weekend appointments may take place by phone, video, or face-to-face depending on your clinical need. 

You may be offered an appointment at The Miller Practice, another local GP practice or another local NHS Service.  This is because we are working with other local GP practices to provide these appointments.  Our practice is part of a small group of practices called a Primary Care Network.  This group of practices work together in a number of ways including offering evening and weekend appointments to our patients.

I:HUB is an extended hours GP service run by Islington GPs.

Appointments are available between 6.30pm and 8.00pm Monday to Friday and from 8.00am - 8.00pm at the weekend and on public holidays.

Appointments do not have to be urgent and are available to anyone registered with an Islington GP.

To make an appointment, patients need only call their regular GP practice telephone number between 8.00am and 8.00pm, 7 days per week.

If the practice is open, the receptionist will be able to book an I:HUB appointment there and then. If not, the call will be answered by I:HUB staff who will be able to help .

Whether it's a routine appointment, a check-up, or an annual review, patients will receive the same level of care at I:HUB as they would at their usual practice. I:HUB’s doctors and nurses have full electronic access to patient records and the patient’s usual GP will get an immediate notification of the consultation.

I:HUB currently operates from three locations spread across the borough:-

  • Andover Medical Centre, 270-282 Hornsey Road, N7 7QZ
  • Ritchie Street Group Practice, 34 Ritchie Street, N1 0DG
  • Islington Central Medical Centre, 28 Laycock Street, N1 1SW

FIND OUT MORE

 

Teaching Practice

The Miller Practice is a teaching practice and works closely with University College Hospitals and the Royal Free Hospital medical schools.

Occasionally you may be asked if you mind a medical or nursing student being present during your consultation. You have the right to refuse this and refusal will not affect your treatment in any way. However we would be grateful if you could support us in this very worthwhile part of our work.